NCTRC Annual Report 2024

The National Consortium of Telehealth Resource Centers (NCTRC) continues to lead the transformation of healthcare delivery through the advancement of telehealth services across the United States. This year’s report highlights the Consortium’s significant strides in enhancing accessibility and innovation in telehealth, emphasizing its commitment to underserved and rural communities.

KEY HIGHLIGHTS OF OUR IMPACT:

• Technical Assistance: Provided over 3,300 technical assistance (TA) sessions, supporting hospitals, clinics, academic institutions, and healthcare organizations across diverse topics like AI integration, telehealth policy, and broadband access. Conducted 266 webinars and presentations, engaging more than 62,000 participants, and hosted impactful regional telehealth conferences across the country.
• Resource Development: Delivered actionable resources such as the Digital Health Payment Guide, AI in Rural Health Factsheet, and Telehealth Access Points Best Practices Guide.
• Accessibility Focus: Advanced telehealth inclusivity by addressing the needs of underserved populations, including those with disabilities, veterans, and rural communities. Examples include webinars on Equitable Access To Telehealth For Deaf, Hard Of Hearing, And Deaf-Blind Patients and Expanding Rural Access – Key Insights From Implementing Telehealth Access Points Across Oklahoma.
• Building Partnerships and Collaborations: Fostered strategic partnerships with the American Telemedicine Association and the Telehealth Centers of Excellence to advance telehealth initiatives. These collaborations resulted in shared resources, cross-sector innovation, and enhanced support for telehealth implementation at every level of care.
• Informing Telehealth Policy: The Center for Connected Health Policy (CCHP) made significant strides in keeping the public up-to-date on telehealth policy, such as the release of the State Telehealth Laws and Reimbursement Policies Report (Fall 2024), a comprehensive analysis of state-level telehealth regulations, and a detailed Final Physician Fee Schedule (PFS) CY 2025 Factsheet that highlighted Medicare reimbursement updates.
• Advancing Telehealth Technology: The Telehealth Technology Assessment Center (TTAC) conducted its biennial Telehealth Technology Survey, leveraging an updated platform to identify trends such as increased interest in direct-to-consumer hardware. TTAC also led collaborative workgroups on artificial intelligence and broadband, producing vital resource guides available on the NCTRC website.

This work would not be possible without the support of the Health Resources and Services Administration (HRSA) Office for the Advancement of Telehealth (OAT), which provides funding for this program. Through collaboration and education, the NCTRC continues to support the advancement of healthcare delivery through telehealth. With growing interest in the field, the Telehealth Resource Centers (TRCs) remain steadfast in their commitment to offering vital technical assistance, training, and resources to the nation’s healthcare system and its citizens. On behalf of the staff across all 14 TRCs, we are proud to present this annual report detailing our activities and accomplishments in 2024.

–Aria Javidan, MPH, PMP – Project Manager, National Consortium of Telehealth Resource Centers