NCTRC Annual Report 2025

The National Consortium of Telehealth Resource Centers (NCTRC) continues to drive innovation in healthcare delivery by supporting the widespread adoption of telehealth services across the country. In 2025, the Consortium made notable progress in enhancing technology use and promoting accessibility in care, with a strong focus on underserved and rural communities. This year’s report highlights our collective impact in strengthening telehealth programs, building capacity, and equipping providers with practical tools and knowledge.

Key Highlights of Our Impact:

• Expert Technical Assistance: Provided technical assistance to 8,185 recipients, including hospitals, clinics, public health agencies, academic institutions, and community organizations. Areas of assistance include telehealth policy, reimbursement, artificial intelligence, broadband access, program workflow, and emergency preparedness, helping organizations implement and sustain effective telehealth services.
• Resource Creation: Developed and updated actionable resources including patient portal guides, telehealth emergency preparedness toolkits, and the Telehealth Policy Cliff: Preparing for October 1, 2025 resource. Expanded online libraries such as the Telehealth Resource Library, Project ECHO Library, and Vendor Selection Toolkit to provide practical tools for providers and patients.
• Workforce Training and Capacity Building: Hosted flagship educational opportunities like the Healthcare AI Bootcamp, as well as regional conferences including the Digital Health Summit: Technology Supercycle Meets Healthcare. Conducted workshops and webinars on revenue cycle management, return on investment, chronic disease prevention, AI fundamentals, and workflow integration to strengthen the telehealth knowledge and skills of clinicians, administrators, and rural health leaders.
• Telehealth Technology Advancement: Led initiatives addressing emerging technologies such as artificial intelligence, wearable devices, broadband solutions, and virtual care platforms. Delivered guidance, demonstrations, and tools to help organizations select, implement, and integrate technology safely and effectively into clinical workflows and patient care.
• Policy Guidance and Thought Leadership: Provided timely, evidence-based updates on Medicare, state-level telehealth regulations, and government shutdown related policy changes. For the national telehealth policy resource center, resources, newsletters, and webinars reached over 50,000 subscribers and 1 million website visitors, helping organizations with adapting to policy changes and maintaining continuity of care.
• Collaborations and Partnerships: Strengthened relationships with the American Telemedicine Association, Telehealth Centers of Excellence, state health departments, universities, and community organizations. Co-hosted multi-site events, shared resources, and supported initiatives like Bridging Rural Communities: Telehealth Innovations for Appalachia and Beyond, generating actionable best practices across 10 states.

This work would not be possible without the support of the Health Resources and Services Administration (HRSA) Office for the Advancement of Telehealth (OAT), which provides funding for this important program. Through collaboration and education, the NCTRC continues to support the advancement of healthcare delivery through telehealth. With continued growing interest in the field, the Telehealth Resource Centers (TRCs) remain steadfast in their commitment to offering vital technical assistance, training, and resources to the nation’s healthcare system and the people it serves. On behalf of the staff across all 14 TRCs, we are proud to present this annual report detailing our activities and accomplishments in 2025.

-Aria Javidan, MPH, PMP, Project Manager, NCTRC