Telehealth Roles & Responsibilities Toolkit

The Telehealth Roles & Responsibilities Toolkit provides a comprehensive operational and clinical reference guide to key roles supporting telehealth delivery. The toolkit outlines responsibilities, areas of focus, and typical qualifications across administrative and operations, clinical care, patient safety and monitoring, allied and behavioral health, technical support, and telehealth navigation roles.

The resource offers detailed role descriptions and practical guidance to help organizations understand the diverse functions involved in delivering effective virtual care. It also highlights core responsibilities and implementation best practices related to staff onboarding, patient privacy, quality improvement, and escalation pathways for transitioning patients to in-person or emergency care when needed.