Telehealth & Virtual Services: A Guide for FQHCs and RHCs

During the COVID-19 pandemic, there was an urgent need to provide remote services to continue uninterrupted health care services to expand access and keep people safe. This resulted in a rapid increase in the delivery of telehealth services in the primary care setting. This guide provides helpful advice, checklists, resources, and best practices to optimize and support telehealth for Federally Qualified Health Centers (FQHCs) and Rural Health Clinics (RHCs).

One may ask “What makes this different from other telehealth guides?” The authors have endeavored to keep the content practical and simple, with a focus on providing value to FQHCs/RHCs and those they serve. Nothing in this document should be treated as legal or billing advice. Confer as needed with the appropriately credentialed and trained individuals to confirm information in this document.