Commonly Used Patient Portals Guide

This resource document serves as a practical tool for digital navigators, healthcare providers, and patient support teams. It offers a comparative overview of widely used patient portals, detailing their associated Electronic Health Record (EHR) systems, language availability, and core functionalities.​

This resource aids in:

• Identifying Patient Portals: Helps staff quickly determine which portal a patient may be using based on their healthcare provider or system.​
• Guiding Patients: Assists in directing patients to the appropriate portal, ensuring they can access features like appointment scheduling, medication management, test results, and secure messaging.​
• Enhancing Digital Literacy: Supports digital navigators in educating patients about portal functionalities, promoting confident and effective use.​

This document is instrumental in bridging digital divides and fostering patient engagement through streamlined access to healthcare information.​

For more information, download our Quick Guide: Patient Portals Functions below. This concise reference tool provides an overview of commonly used patient portals and the key functions they offer. It compares the various platforms by highlighting their core capabilities such as appointment scheduling, medication tracking, secure messaging, access to test results, payment processing, forms management, medical record access, and video visit functionality.