Success Stories

Heartland Telehealth Resource Center’s Telemedicine ECHO Program

As a result of a 300% increase in technical assistance calls and emails, the Heartland Telehealth Resource Center (HTRC) began a new Telemedicine Project ECHO for healthcare providers in Kansas, Missouri, and Oklahoma.

By providing a didactic session based on the Project ECHO model, HTRC was able to produce robust discussions concerning technology, how to get started, clinical workflows, quick implementation, billing, and regulations. Many of the provider questions reflect the following: how to get started with telehealth; what platforms are easy to use; will reimbursement be the same after COVID; billing and coding advice; and best practices.

Telemedicine ECHO for HTRC began April 14th. In the beginning, HTRC held two ECHO sessions a week, one for Primary Health and the other for Behavioral Health. Participants have given the ECHO sessions high satisfaction marks, and HTRC has seen an average of 35 participants per session.