Frontline Operations Playbook: Digital Health for Opioid and Substance Use Disorder Care

This playbook is designed for telehealth coordinators, program managers, and operational teams responsible for implementing and managing digital health–enabled OUD and SUD services. It provides a practical, operations-focused framework that translates high-level strategy into clear workflows, staffing models, compliance processes, and performance measures. The playbook supports teams in building, optimizing, and sustaining digital health programs that promote access, safety, and long-term recovery.