Over the last decade, technology innovation has upended every industry in ways that acknowledge and significantly alter consumer behavior. eCommerce is a prime example of a consumer-centered paradigm that shifts the locus from brick-and-mortar to a digital first marketplace. Consumers now expect convenience, value, and a great experience when shopping for any product. Those same expectations are driving the patient-centered health system of the future. To overcome healthcare’s historical challenges to meeting the growing population and patient expectations, we will be required to harness the power of technology to capture and analyze new data on our patients, autonomously make decisions to intervene, and interact with our patients in ways that we have not been able to before. This presentation will discuss how health organizations from across the county are learning from the retail industry and are taking big strides forward in building a smart health system.
Presented by: Michael Hasselberg, PhD, RN, PMHNP-BC, Associate Professor of Psychiatry, Clinical Nursing, and Data Science at the University of Rochester & Reid Plimpton – Project Manager, Northeast Telehealth Resource Center