Telehealth Expansion and Scaling: Tough Challenges

Join the UMTRC and Laura Hepp Kessel, MSW, the Executive Director of Telehealth Services for the SIU School of Medicine, for a discussion of telehealth expansion and scaling.

SIU School of Medicine’s traditional site-based telehealth program had served patients in central and southern Illinois pre-pandemic, but once the COVID-19 public health emergency (PHE) began, SIU School of Medicine’s program needed to expand to see patients at home. Despite the many challenges that come with expanding a telehealth program, SIU School of Medicine providers started seeing patients at home and tried to limit the impact of the PHE on patient care as much as possible.